Store Policy
Customer Care
Customer Care at Fairfax Upholstery
At Fairfax Upholstery, we believe that excellent customer service is the foundation of a positive shopping experience. Our dedicated Customer Care team is here to support you at every stage of your journey—from answering initial questions and providing product recommendations to handling order inquiries and post-purchase support.
Our Commitment to You
1. Responsive Support
We strive to respond to all customer inquiries promptly and thoroughly. Whether you reach out via phone, email, or our online contact form, our team is committed to getting you the information you need quickly and accurately.
2. Expert Guidance
Our knowledgeable staff is trained in upholstery materials, design, and care. They can help you select products that match your style, guide you through fabric choices, or assist you with custom orders. We’re here to make sure you’re fully satisfied with your selections.
3. Order Updates and Tracking
Once your order is placed, you can rely on us to keep you updated. You’ll receive notifications when your order is processed, shipped, and delivered. Plus, our team is always available to help you with order tracking or delivery questions.
4. Easy Returns and Exchanges
If you’re not completely satisfied with your purchase, our Customer Care team will guide you through our return or exchange process. We aim to make this as simple and hassle-free as possible to ensure your satisfaction.
5. Post-Purchase Assistance
Our support doesn’t end after delivery. If you have questions about product care, maintenance, or warranties, our team is here to help. We want your Fairfax Upholstery items to remain beautiful and functional for years to come.
Contact Us
For any questions, feedback, or assistance, please don’t hesitate to reach out to our Customer Care team:
Email: Blakharrison@fairfaxupholstery.com
Phone: (209) 703-9376
Hours: 8am-6pm M-F
Privacy & Safety
Privacy and Safety Policy for Fairfax Upholstery
Effective Date: 10.27.2024
Fairfax Upholstery ("we," "us," or "our") is dedicated to safeguarding your privacy and ensuring a secure shopping environment. This Privacy and Safety Policy outlines how we collect, use, and protect your information when you use our website and services. By accessing or making purchases through our website, you agree to this policy.
1. Information We Collect and How We Use It
1.1 Personal Information
We collect personal information to fulfill orders, provide customer service, and enhance your experience. The information may include:
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Contact Details: Name, email address, phone number
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Shipping and Billing Address
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Payment Information
1.2 Non-Personal Information
To improve our site’s functionality and services, we may collect non-identifiable data automatically, such as:
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IP Address
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Device Type
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Browser Information
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Browsing Data (e.g., pages visited)
1.3 Cookies and Tracking
Our website uses cookies to personalize your experience, remember preferences, and analyze site usage. You can manage cookies in your browser settings, although certain features may be affected if disabled.
2. How We Protect Your Privacy
2.1 Use of Your Information
We use your personal information strictly for purposes related to your interactions with us, including:
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Order Fulfillment: Processing and shipping orders, providing order updates.
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Customer Service: Handling inquiries and support requests.
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Marketing Communications: Sending occasional promotions or updates (you can opt out at any time).
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Site Improvement: Using browsing data to improve our products, website design, and services.
2.2 Information Sharing
We do not sell or rent your personal information. However, we may share it as follows:
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Service Providers: With third-party providers (e.g., payment processors, shipping companies) to complete transactions or provide services.
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Legal Compliance: To comply with legal obligations or respond to lawful requests from authorities.
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Business Changes: If Fairfax Upholstery undergoes a merger, acquisition, or sale, information may be transferred to the new owner.
3. Ensuring Your Safety
3.1 Data Security
We implement industry-standard security measures to protect your information against unauthorized access, alteration, or misuse. This includes encryption and secure server technologies. However, please remember that no internet transmission or storage method is completely secure.
3.2 Payment Security
Payments on our site are processed securely by third-party payment providers. We do not store complete payment details on our servers, and our partners comply with applicable security standards (e.g., PCI-DSS).
3.3 Account Security
For registered accounts, we recommend creating a strong password and keeping it confidential. We also encourage using unique passwords for different websites to enhance security.
4. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information:
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Access: Request access to your information.
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Correction: Correct inaccurate information.
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Deletion: Request deletion of information (subject to legal requirements).
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Opt-Out of Marketing: Unsubscribe from marketing emails using the link provided in each email.
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Cookie Control: Adjust cookie settings on your browser.
Wholesale Inquiries
Are you interested in offering Fairfax Upholstery products to your customers or need a bulk order for a large project? We’re delighted to partner with businesses, interior designers, and industry professionals for wholesale purchases. Our team is here to provide customized solutions and support to meet your needs.
Why Partner with Fairfax Upholstery?
1. Quality and Craftsmanship
Our products are crafted with attention to detail, quality materials, and expert workmanship. Partnering with Fairfax Upholstery means offering your clients premium upholstery products that enhance their spaces.
2. Diverse Product Range
We offer a wide range of fabrics, styles, and custom options to suit various decor themes and functional requirements. Whether you’re outfitting a hotel, furnishing an office, or designing for residential spaces, we have the options you need.
3. Competitive Pricing
We offer special pricing for wholesale and bulk orders, allowing you to provide top-tier upholstery at competitive rates. Our team works with you to offer flexible pricing based on order volume and specific requirements.
4. Dedicated Account Support
Wholesale customers receive priority support from a dedicated account manager who will assist with order placement, product selections, and any other needs. Our goal is to ensure a smooth and satisfying partnership experience.
How to Get Started
If you’re interested in becoming a Fairfax Upholstery wholesale partner, please fill out our Wholesale Inquiry Form or contact us directly. We’ll get back to you promptly to discuss your requirements, answer any questions, and provide details on pricing and terms.
Contact for Wholesale Inquiries:
Email: Blakharrison@fairfaxupholstery.comPhone: (209) 703-9376Hours: 8am-6pm M-F
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments