Shipping & Returns
Shipping Policy
Orders and Payment
2.1 Order Confirmation: Once an order is placed, you will receive a confirmation email. This email confirms our receipt of your order but does not guarantee availability or acceptance.
2.2 Payment: Payments must be completed at checkout. We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All prices are in dollars and include applicable taxes unless stated otherwise.
2.3 Order Cancellation: Orders may be canceled within 48 hours after purchase. Once processed or shipped, cancellations are no longer accepted.
3. Shipping and Delivery
3.1 Shipping Costs and Timeframes: Shipping fees vary by location and are calculated at checkout. Estimated delivery times are provided but are subject to delays beyond our control.
3.2 International Shipping: Customs, duties, and taxes for international orders are the responsibility of the buyer.
3.3 Delivery Confirmation: Once shipped, a tracking number will be provided. Fairfax Upholstery is not liable for delivery delays caused by third-party shipping providers.
Return & Exchange Policy
Returns and Refunds
4.1 Return Eligibility: Returns are accepted for most items within10 days of delivery in their original, unused condition with proof of purchase. Custom-made items may not be eligible for returns or refunds.
4.2 Return Process: To initiate a return, please contact our customer service team. Approved returns should be sent to the specified address.
4.3 Refunds: Refunds are issued once the item is received and inspected. Refunds may take 5-7 days to process and reflect on your original payment method.
5. Warranty and Product Care
5.1 Product Warranty: Fairfax Upholstery offers a limited warranty of 90 days for defects in material and workmanship. This warranty does not cover damages resulting from misuse, accidents, or improper care.
5.2 Care Instructions: Follow the product care instructions provided with each item to maintain quality and longevity. Fairfax Upholstery is not liable for damage caused by improper care.